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Frequently Asked Questions

You Asked, We Answered

How do I refill or order new prescriptions?

When you are running low or need to fill a new prescription, please let your doctor know to send a prescription our way and we will take it from there. We can also help out contacting the doctor if he/she doesn't respond to you

Can I fill generic brand prescriptions even though my doctor prescribed me a brand name medication?

By NY State law, we are mandated to convert all brand name medications to generic medications unless the doctor indicates brand only on the prescription.

Will my insurance cover any prescription medicine I am prescribed?

We are here to help you to get the medications you need.  We will reach out to the appropriate insurance departments and doctors to help facilitate the process on your medications.  We are also here to patiently explain the necessary steps in sometimes hard to approve medications. ​

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